Marta Izaguirre
31 años
Valencia
Atención al cliente, Experto en apoyo de productos
Experiencia laboral total (10 años y 5 meses)
Answered tickets and live chat for an online tutoring app used by primary schools; maintained the FAQ database.
Provided second-line support for a learning-management platform used by vocational schools; trained new agents on escalation handling.
Support teachers and school admins on a subscription e-learning platform; rebuilt the help center and cut first-response time by two-thirds.
Competencias
Sobre mí
I support teachers and school admins using an online learning platform, from login problems to grading-tool bugs. Over the past three years I cut our average first-response time from six hours to under ninety minutes by rebuilding the help center from scratch. I'm looking for a part-time support role where I can keep working closely with schools.
Formación
Idiomas
Español - B2 — Intermedio alto
Inglés - C1 — Avanzado
Nacionalidad y permiso de trabajo
Permiso de conducir
-