Yiannis Karagiannis

40 años

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Athens

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Hostelería y hoteles, Oficial relaciones huéspedes

Sueldo mensual:€ 2100 - € 2100 / mes

Especializaciones:Hostelería y hoteles, Oficial relaciones huéspedes

Tipo de contrato:Jornada completa

Horario de trabajo:-

Tiempo de desplazamiento preferido:-

Movilidad:-

Experiencia laboral total (15 años)

01/03/2011 - 01/06/20154 años y 3 meses

Plaka Boutique Hotel

Checked guests in and out at a 40-room boutique hotel, handled cash reconciliation at shift close and resolved routine guest complaints.

01/09/2015 - 01/12/20205 años y 3 meses

Athenian Riviera Resort

Managed guest requests and complaint resolution for a 200-room resort, and trained new front desk staff during peak season ramp-up.

01/03/2021 - Presente5 años y 6 meses

Acropolis View Hotel

Handle VIP arrivals and escalated complaints for a 120-room property, and maintain the guest-feedback tracker used in weekly management meetings.

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Sobre mí

I've worked the front desk and guest relations side of Athens hotels for over fourteen years, most recently handling VIP arrivals and complaint resolution for a 120-room property. I switch between Greek and simple English depending on the guest, and I closed last year with a 4.8 average guest-feedback score. I'm looking for a guest experience manager role next.